Accessibility Statement

1. Our Commitment

Storefront Labs, LLC (“Storefront”) is committed to providing digital experiences that are accessible and usable for people with disabilities.

We work to improve accessibility across our websites, Business Manager application, customer-facing experiences, dashboards, documentation, support materials, and related digital services.

2. Scope

This Accessibility Statement applies to Storefront-controlled:

• public websites, including www.storefrontworks.com;
• web-based business-management applications and portals;
• mobile applications and customer-facing digital experiences;
• online forms, help content, documentation, and support resources;
• account, billing, authentication, and administrative interfaces; and
• other digital services that link to this statement.

Some connected devices, third-party platforms, embedded content, integrations, and customer-controlled implementations may have different accessibility characteristics.

3. Accessibility Standards

Storefront aims to design and improve its digital services with reference to generally recognized accessibility principles and, where reasonably applicable, the Web Content Accessibility Guidelines (“WCAG”) Level AA.

Accessibility standards, testing methods, and technical requirements may vary depending on the product, platform, device, operating system, browser, assistive technology, content type, and jurisdiction.

This statement does not represent that every page, feature, integration, document, device, or third-party component fully conforms to every technical accessibility criterion at all times.

4. Design and Development Practices

Storefront may use practices such as:

• semantic HTML and meaningful document structure;
• keyboard-accessible navigation and controls where supported;
• visible focus indicators;
• descriptive labels, instructions, and error messages;
• text alternatives for meaningful images where appropriate;
• sufficient color contrast in Storefront-controlled interfaces;
• responsive layouts and text resizing support;
• captions, transcripts, or alternatives for media where reasonably available;
• accessible form controls and validation;
• reduced reliance on color alone to communicate meaning;
• testing with automated tools and manual review; and
• consideration of accessibility during material design and development changes.

5. Assistive Technology and Compatibility

Storefront digital services are intended to work with modern browsers, operating systems, and commonly used assistive technologies, including screen readers, screen magnification, voice input, switch access, keyboard navigation, and device-level accessibility settings.

Compatibility may vary based on:

• browser and operating-system version;
• assistive-technology version and configuration;
• customer-selected integrations or embedded content;
• device hardware and firmware;
• third-party services and platforms;
• security, authentication, or payment workflows; and
• features that are beta, preview, experimental, or newly released.

6. Known Limitations

Despite our efforts, some content or features may not yet be fully accessible. Potential limitations may include:

• legacy pages or interfaces not yet updated;
• complex charts, maps, camera feeds, video, audio, or real-time analytics;
• third-party authentication, payment, social-media, mapping, AI, or embedded components;
• customer-uploaded images, video, documents, listings, or messages lacking accessible alternatives;
• connected-device interfaces or physical controls;
• automatically generated content or AI outputs;
• PDFs, archived documents, or older support materials; and
• temporary issues introduced by software updates or provider changes.

7. Third-Party Content and Services

Storefront may integrate with or link to third-party services such as Google, Apple, Stripe, mapping services, payment providers, AI providers, and customer websites.

Storefront does not control the accessibility of independent third-party platforms, content, interfaces, policies, or technologies. Accessibility concerns involving a third-party service may need to be addressed directly with that provider.

8. Connected Devices and Hardware

Storefront products may include connected signs, cameras, microphones, sensors, NFC, Bluetooth, Wi-Fi, mobile-device controls, and other physical or digital interfaces.

Accessibility may depend on installation, height, placement, reach range, lighting, visibility, audio volume, tactile controls, mobile-device compatibility, customer configuration, and the physical environment.

Customers are responsible for installing and configuring Storefront devices in compliance with applicable accessibility, building, safety, and public-accommodation requirements.

9. Accessibility Support

If you need assistance using a Storefront-controlled website or service, please contact us. We may be able to:

• provide information in an alternative format;
• assist with account, billing, or support workflows;
• explain navigation or feature operation;
• provide a reasonable alternative method of completing a task;
• document and investigate an accessibility barrier; or
• coordinate with a customer or third-party provider when the issue is outside Storefront’s direct control.

10. How to Provide Feedback

Accessibility feedback may be sent to hello@storefrontworks.com.

Helpful information includes:

Please do not include passwords, full payment-card details, or unnecessary sensitive personal information in an initial report.

11. Our Response Process

Storefront will make commercially reasonable efforts to:

• acknowledge accessibility feedback;
• identify whether the issue is within Storefront’s control;
• evaluate severity, scope, and available alternatives;
• prioritize remediation based on impact, feasibility, and risk;
• communicate progress where reasonably practicable; and
• provide an alternative method of access when feasible.

Resolution timing may vary based on complexity, third-party dependencies, development requirements, security, legal obligations, and available resources.

12. Alternative Access

Where a digital feature is not reasonably accessible, Storefront may provide an alternative method of access or assistance when practical.

Alternative access may not reproduce every visual, interactive, automated, or real-time function exactly, but Storefront will seek to provide substantially equivalent information or support where reasonably possible.

13. Customer Responsibilities

Customers that use Storefront to provide information, communications, check-ins, media, websites, or other services to the public are responsible for the accessibility of their own content, configurations, locations, staff procedures, devices, and customer experiences.

Customers should:

• provide accessible text for images and media where appropriate;
• use clear headings, labels, and instructions;
• avoid relying solely on color, sound, or motion;
• review customer-uploaded documents and content;
• install devices in accessible locations;
• provide alternative communication or service methods; and
• comply with applicable accessibility and public-accommodation laws.

14. Testing and Improvement

Storefront may use automated accessibility testing, manual review, keyboard testing, assistive-technology testing, design review, code review, customer feedback, and third-party guidance.

Storefront may prioritize remediation based on customer impact, frequency of use, severity, legal requirements, technical feasibility, and whether a reasonable alternative is available.

15. Changes to This Statement

Storefront may update this Accessibility Statement as its products, standards, testing practices, and legal obligations evolve. The current version will be identified by its effective date.

16. Contact Information

Storefront Labs, LLC
1642 Burgos Dr
Sarasota, FL 34238
United States

Accessibility email: hello@storefrontworks.com
Website: www.storefrontworks.com

This statement describes Storefront’s accessibility efforts and does not create warranties, contractual service levels, or obligations beyond those required by applicable law or expressly agreed in writing.