1. Scope and Incorporation
This Subscription Billing, Payment, and Refund Policy (“Billing Policy”) governs subscriptions, recurring charges, payment processing, renewals, cancellations, credits, refunds, and related billing matters for products and services provided by Storefront Labs, LLC (“Storefront”).
This Billing Policy supplements the Storefront Terms of Use and any applicable Order. If there is a conflict, the executed Order controls for the specific purchase identified in that Order.
2. Subscriptions and Plans
Storefront may offer monthly, annual, multi-year, hardware-inclusive, pilot, promotional, or custom subscription plans.
Each plan may include different features, limits, locations, devices, users, storage, message volume, integrations, support, and pricing.
Storefront may require a separate subscription for each business, location, connected device, camera, integration, or other unit of service.
3. Billing Cycles
Recurring fees are billed in advance unless an Order states otherwise. Taxes and other amounts expressly disclosed at purchase may be charged with the applicable subscription payment.
The initial billing date generally establishes the recurring billing date. Billing dates may shift because of weekends, holidays, month length, payment-provider processing, plan changes, credits, or account adjustments.
4. Automatic Renewal
Unless an Order states otherwise, subscriptions automatically renew for successive periods equal to the initial subscription period until canceled in accordance with this Billing Policy.
Storefront may send renewal reminders where required by law or commercially appropriate, but failure to receive a reminder does not prevent renewal where automatic renewal was properly disclosed and authorized.
5. Payment Methods
Storefront processes subscription payments through Stripe using the payment methods made available in Storefront’s Stripe checkout or billing portal.
7. Fees and Price Changes
Customer will pay all fees stated in the applicable Order or pricing page.
Storefront may change fees, packaging, limits, included features, or discount structures prospectively. Price changes generally take effect at the next renewal unless an Order states otherwise.
Storefront may immediately adjust pass-through fees, taxes, telecommunications charges, payment-processing fees, platform charges, or third-party costs where those external costs change.
8. 30-Day Free Trial
Eligible customers may begin a 30-day free trial by providing a valid payment method. The trial begins when signup is completed.
A customer who cancels before the trial ends will not be charged the subscription fee for the trial. Trial eligibility may be limited to one trial per customer or account.
9. Taxes
Fees exclude applicable sales, use, value-added, goods-and-services, excise, telecommunications, withholding, and similar taxes unless expressly stated otherwise.
Customer is responsible for taxes arising from the purchase or use of the Services, except taxes imposed on Storefront’s net income.
If Customer claims a tax exemption, Customer must provide valid and current documentation before the applicable charge is processed.
10. Invoices and Receipts
Storefront may provide invoices, receipts, statements, or billing history electronically through email, the account, a payment portal, or another digital channel.
Customer must review invoices promptly and notify Storefront of any good-faith billing dispute within thirty days after the invoice or charge date.
Failure to raise a timely dispute may waive the dispute to the extent permitted by law.
11. Failed and Late Payments
If a payment fails or becomes overdue, Storefront may:
- retry the payment method;
- request an updated payment method;
- apply late fees or interest where permitted by law and the Agreement;
- restrict upgrades, purchases, exports, or additional usage;
- suspend or terminate Services;
- refer the account for collection;
- recover reasonable collection costs and attorneys’ fees; or
- offset amounts owed against credits, refunds, commissions, or other amounts payable.
12. Suspension for Nonpayment
Storefront may suspend Services after reasonable notice if amounts remain unpaid, a payment method is invalid, a charge is reversed, or Storefront reasonably suspects fraud or unauthorized payment activity.
Storefront may require full payment, updated credentials, deposits, prepaid fees, or additional verification before restoring access.
13. Cancellation
Customer may cancel a subscription in the application by selecting Settings → Current Plan → Cancel. This in-app cancellation method is available for both trial and paid subscriptions.
Cancellation takes effect at the end of the current paid subscription period unless an Order states otherwise.
Customer remains responsible for all fees, taxes, hardware obligations, non-cancelable commitments, and other amounts incurred before the effective cancellation date.
Deleting an application, disconnecting a device, stopping use, or removing a payment method does not cancel a subscription.
14. Refunds
Except as expressly stated in an Order or required by applicable law, all fees are non-refundable, non-cancelable, and not subject to prorated refund or credit.
No refund is provided for:
- unused time in a subscription period;
- partial months or years;
- unused features, messages, storage, devices, users, locations, or integrations;
- customer configuration, connectivity, device, or third-party platform issues;
- suspension or termination caused by breach, nonpayment, abuse, or security risk;
- failure to cancel before renewal;
- changes in business needs, staffing, ownership, location, or usage; or
- third-party fees, taxes, shipping, installation, or activated services.
Storefront may issue a refund or credit in its discretion, but doing so does not create an obligation or precedent.
15. Credits, Promotions, and Discounts
Credits, coupons, trials, promotional pricing, and discounts may be subject to separate terms, expiration, usage limits, eligibility requirements, and non-transferability.
Promotional credits generally:
- have no cash value;
- may not be sold, transferred, or combined;
- expire if unused;
- apply only to eligible future charges; and
- may be revoked for fraud, abuse, error, or breach.
16. Chargebacks and Payment Disputes
Customer should contact Storefront before initiating a chargeback or payment reversal.
If Customer initiates a chargeback without a valid basis, Storefront may suspend Services, dispute the chargeback, provide transaction records to the processor, recover chargeback fees, and require an updated payment method through Stripe.
Submitting a chargeback does not cancel the subscription or eliminate amounts legitimately owed.
17. Hardware, Shipping, and Related Charges
Hardware, shipping, handling, installation, replacement, return, customs, duties, taxes, and restocking charges are governed by the applicable Order and Hardware Warranty and Connected Device Terms.
Hardware charges may be non-refundable once shipped, installed, customized, activated, or otherwise committed.
18. Changes to This Policy
Storefront may update this Billing Policy prospectively as pricing, products, payment methods, providers, laws, and business practices evolve. The current version will be identified by its effective date.
19. Contact Information
Storefront Labs, LLC
1642 Burgos Dr
Sarasota, FL 34238
United States
Billing support: hello@storefrontworks.com
Website: www.storefrontworks.com
Last Updated: August 26, 2026