1. Purpose
This policy describes Storefront Labs' approach to maintaining business continuity and recovering hosted services following significant operational disruptions.
2. Objectives
- Protect customer data and core services.
- Restore critical operations as quickly as reasonably practicable.
- Reduce operational disruption.
- Improve resilience through continuous review.
3. Risk Events
Planning considers events such as cloud infrastructure failures, cyberattacks, ransomware, utility outages, natural disasters, telecommunications failures, personnel disruptions, and third-party service interruptions.
4. Recovery Strategy
Storefront may restore services using redundant cloud resources, backups, alternate infrastructure, replacement providers, temporary operational procedures, or other commercially reasonable recovery methods.
5. Backups
| Area | General Approach |
|---|---|
| Application Data | Backed up using commercially reasonable cloud practices. |
| Configuration | Retained where practical to facilitate restoration. |
| Recovery | Prioritized according to business impact and technical feasibility. |
6. Incident Response
Storefront coordinates technical, operational, and customer communications during significant incidents and may provide updates through email, support channels, or status communications when appropriate.
7. Customer Responsibilities
Customers remain responsible for maintaining local backups of critical business information, protecting credentials, maintaining internet connectivity and hardware, and implementing their own business continuity plans.
8. Testing and Improvement
Storefront periodically reviews and refines continuity and recovery procedures as technology, products, infrastructure, and risks evolve.
9. Policy Updates
This policy may be updated prospectively as business operations and resilience practices change.
10. Contact Information
Storefront Labs, LLC
1642 Burgos Dr
Sarasota, FL 34238
Email: hello@storefrontworks.com
Website: https://www.storefrontworks.com