Business Terms of Use

1. Acceptance and Contract Structure

These Business Terms of Use (the “Terms”) are a legally binding agreement between Storefront Labs, LLC, a Florida limited liability company (“Storefront,” “we,” “us,” or “our”), and the business, organization, or other legal entity that accepts these Terms or uses the Services (“Customer,” “you,” or “your”).

These Terms govern Customer’s access to and use of the Services. By clicking an acceptance button, creating or administering an Account, signing an Order, installing or connecting a Storefront Device, accessing a trial, or otherwise using any part of the Services, Customer accepts these Terms. The individual accepting these Terms represents that the individual has authority to bind Customer.

An ordering document, online checkout page, quote, subscription confirmation, or other written agreement that identifies Services and expressly incorporates these Terms is an “Order.” The Order, these Terms, the Privacy Policy, and any policy expressly incorporated by reference form the complete agreement between the parties concerning the Services (the “Agreement”). If there is a direct conflict, an executed Order controls over these Terms only for the specific conflict, and these Terms control over online policies unless the policy expressly states otherwise.

2. Definitions

Capitalized terms have the meanings below or where first defined.

3. Eligibility and Authority

Customer represents and warrants that: (a) it is legally organized or otherwise legally capable of entering the Agreement; (b) the person accepting the Agreement is at least eighteen years old and authorized to bind Customer; (c) Customer has obtained all licenses, permissions, consents, and rights necessary to operate its business and use the Services; and (d) Customer will use the Services only for lawful business purposes.

If Customer uses the Services for or on behalf of an Affiliate, franchisee, client, managed location, or other third party, Customer represents that it has authority to do so and remains responsible for all use of the Services under its Account.

4. Orders and Subscription Terms

4.1 Orders

Each Order will identify the Services, subscription period, usage limits, locations, devices, fees, and other commercial terms. Orders are binding when accepted electronically, signed, paid, or otherwise activated by Storefront.

4.2 Subscription Term and Renewal

Unless an Order states otherwise, subscriptions begin on activation and continue for the period shown at checkout or in the Order. If an Order provides for automatic renewal, the subscription renews for successive periods of the same length unless either party gives timely notice of nonrenewal through the method stated in the Order or Account. Storefront will provide legally required renewal disclosures and notices.

4.3 Plan Limits

Customer will not exceed purchased limits relating to locations, users, messages, data, storage, devices, features, or other plan metrics. Storefront may require an upgrade or restrict the affected feature after reasonable notice where practicable.

4.4 Trials and Promotions

Trials, pilot programs, promotional services, and no-charge features may be modified or ended at any time and are provided without service commitments, warranties, or support obligations except as expressly stated in writing.

5. Accounts and Authorized Users

Customer is responsible for all activity through its Account and by its Authorized Users, whether or not Customer specifically authorized each act. Customer must maintain accurate information, use reasonable access controls, assign permissions appropriate to each user, secure credentials and devices, and promptly revoke access when no longer appropriate.

Customer must notify Storefront promptly at hello@storefrontworks.com of suspected unauthorized access, compromised credentials, or misuse. Storefront may rely on actions and communications originating from Customer’s Account or verified contact information as authentic Customer Instructions.

Customer is responsible for disputes among Authorized Users, administrators, owners, employees, franchisees, or other persons claiming authority over an Account. Storefront may temporarily restrict disputed administrative changes while it reasonably evaluates evidence of authority, but has no obligation to adjudicate internal ownership or employment disputes.

6. The Services

The Services may enable Customer to manage and publish business information; display open, closed, opening-soon, wait-time, or other operational status; operate connected signs and devices; synchronize information across websites and Third-Party Services; communicate with End Users; process check-ins; analyze location, sensor, camera, audio, message, or device inputs; estimate occupancy, line length, arrival time, opening time, or other conditions; and use current or future automation and AI Features.

Storefront may determine the design, architecture, models, providers, algorithms, interfaces, methods, and technical means used to deliver the Services. Features may vary by plan, location, device, jurisdiction, integration, or Account configuration.

The Services are not an emergency service, alarm monitoring service, life-safety system, law-enforcement service, medical device, regulated records repository, or substitute for professional judgment. Customer must not rely on the Services where failure, delay, inaccuracy, or unavailability could reasonably be expected to cause death, bodily injury, significant property damage, unlawful discrimination, or other serious harm unless Storefront has expressly agreed in a signed writing to support that use.

7. Customer Instructions and Software Agency

Customer authorizes Storefront to act as Customer’s limited software and technology agent solely to execute Customer Instructions and provide the Services. This authorization includes accessing Connected Systems; receiving, transforming, formatting, storing, transmitting, and publishing Customer Data; operating Storefront Devices; and taking configured actions in Customer’s name or on Customer’s behalf.

Storefront does not become Customer’s legal agent, fiduciary, employee, franchisee, partner, joint venturer, representative for service of process, or agent with authority to enter contracts or make legal commitments for Customer. Storefront’s authority is technical and limited to performing configured or requested functions.

Customer retains responsibility for the substance, legality, timing, recipients, consequences, and business appropriateness of Customer Instructions. Storefront may rely on Customer Instructions without independently investigating Customer’s authority, legal obligations, or intended result.

8. Customer Data

8.1 Ownership

As between the parties, Customer retains ownership of Customer Data, subject to the licenses and rights granted in the Agreement. Storefront owns the Services, Usage Data, de-identified data, aggregated data, models, methods, and improvements that do not identify Customer or an individual.

8.2 Customer Responsibility

Customer is responsible for the accuracy, quality, integrity, legality, reliability, and appropriateness of Customer Data and for obtaining all notices, permissions, consents, releases, and lawful bases required to collect and use it. Customer represents that Customer Data and Storefront’s authorized processing of it will not violate law, contract, confidentiality, privacy, publicity, intellectual-property, or other rights.

8.3 Sensitive and Regulated Data

Customer will not submit protected health information subject to HIPAA, payment-card data other than through Storefront’s approved payment interfaces, government identification numbers, financial account credentials, biometric identifiers used to establish identity, or other highly sensitive regulated data unless Storefront expressly authorizes that category in writing and the parties enter any required addendum.

8.4 De-Identified and Usage Data

Storefront may collect and use technical, operational, statistical, and usage information to operate, secure, support, analyze, and improve the Services. Storefront may create and use aggregated or de-identified data for lawful business purposes, provided Storefront does not attempt to re-identify data that has been de-identified except to test the effectiveness of de-identification or as permitted by law.

9. Publishing, Display, and Synchronization Authorization

Customer expressly authorizes Storefront to receive, process, transform, reproduce, format, store, transmit, publish, synchronize, display, and otherwise communicate Customer Data and Customer Instructions to Customer, Authorized Users, End Users, Connected Systems, websites, directories, search engines, mapping services, social networks, voice assistants, messaging providers, automation platforms, and other destinations designated or connected by Customer.

This authorization includes information Customer actively enters and information that is defaulted, suggested, inherited, previously saved, copied, automatically generated, inferred, or pre-populated and left unchanged. Customer is responsible for reviewing all settings and values before enabling publication or automation and for periodically verifying information at each destination.

Storefront may receive a success response, confirmation, or status code from a Third-Party Service without the intended content appearing accurately, immediately, everywhere, or permanently. Storefront does not guarantee indexing, ranking, distribution, display, persistence, acceptance, or removal by a Third-Party Service. Customer must independently verify business-critical information, including hours, closures, safety notices, directions, pricing, availability, and opening status.

10. Automated Actions and Future Technologies

The Services may take actions automatically based on time, location, device state, sensor inputs, geofencing, presence, user behavior, workflows, rules, thresholds, predictions, third-party events, or other triggers. Automated actions may include changing status, publishing information, sending communications, controlling devices, creating alerts, updating Connected Systems, or initiating other workflows.

Customer is responsible for configuring, testing, supervising, and periodically reviewing automated actions. Customer must maintain reasonable human oversight and appropriate fallback procedures for consequential operations. Storefront may impose safeguards, confirmations, thresholds, rate limits, or human-review requirements.

The Agreement applies to future technologies and functionality, including new forms of artificial intelligence, sensors, connected devices, automation, communications, analytics, and Third-Party Services, unless supplemental terms expressly apply. Storefront may replace technology providers, models, protocols, hardware components, algorithms, and implementation methods without amending the Agreement, provided the overall nature of the purchased Service is not materially reduced during the then-current paid term.

11. Artificial Intelligence and Machine Learning

11.1 Nature of AI Outputs

AI Features are probabilistic. Outputs may be incomplete, inaccurate, misleading, biased, offensive, duplicative, outdated, or unsuitable. Similar inputs may produce different outputs, and different customers may receive similar outputs. Customer must evaluate Outputs before relying on or publishing them.

11.2 No Professional or High-Stakes Decisions

AI Features do not provide legal, medical, financial, employment, safety, or other professional advice. Customer will not use AI Features as the sole basis for decisions that produce legal or similarly significant effects concerning an individual, including employment, housing, lending, insurance, education, healthcare, access to essential services, or law enforcement.

11.3 Customer Content and Instructions

Customer authorizes Storefront and Anthropic to process Customer Data as necessary to provide configured AI Features. Storefront will not represent that an Output is verified, original, noninfringing, or fit for a particular use.

11.4 Model Improvement

Storefront may use de-identified or aggregated information, feedback, usage patterns, and operational telemetry to evaluate and improve its systems. Storefront will not use Customer Confidential Information to train a generally available third-party foundation model except with Customer’s permission or as clearly disclosed in applicable product terms.

11.5 Human Review

Customer is responsible for establishing human review appropriate to the risk of each use. Customer must promptly correct or disable Outputs known to be inaccurate, unlawful, unsafe, or misleading.

12. Connected Devices and Hardware

Storefront Devices may depend on power, batteries, Wi-Fi, Bluetooth, cellular service, local networks, GPS, NFC, UWB, cloud connectivity, third-party infrastructure, firmware, and compatible equipment. Performance may vary due to installation, environment, network conditions, interference, physical obstruction, weather, temperature, maintenance, or other factors outside Storefront’s control.

Customer is responsible for installation unless Storefront agrees otherwise, safe placement, physical security, power and connectivity, routine inspection, lawful signage, maintenance, compatible systems, and compliance with building, electrical, accessibility, safety, employment, surveillance, and other laws. Customer must not modify, open, reverse engineer, defeat safety features, or use Storefront Devices contrary to Documentation.

Title to purchased hardware transfers as stated in the Order. Loaned, leased, or subscription hardware remains Storefront’s property and must be returned in reasonable condition, ordinary wear excepted, upon termination. Replacement fees may apply to lost, stolen, damaged, or unreturned equipment.

Storefront may remotely install firmware, security, configuration, and feature updates. Customer authorizes remote diagnostics and updates reasonably necessary to operate, secure, or support Storefront Devices.

13. Cameras, Audio, and Recordings

13.1 Customer-Controlled Deployment

The Services may receive, store, relay, analyze, or display live or recorded video, images, audio, and related metadata. Customer chooses whether, where, and how to deploy camera and audio features and is solely responsible for that deployment.

13.2 Notice and Consent

Customer must provide all legally required notices and obtain all legally required consents from employees, contractors, customers, visitors, children, parents, guardians, and other persons. Customer must comply with laws governing surveillance, wiretapping, audio recording, employee monitoring, biometric information, children’s privacy, schools, childcare facilities, healthcare settings, and public accommodations.

13.3 Prohibited Uses

Customer will not use cameras or audio in bathrooms, changing rooms, sleeping areas, or other places where a person reasonably expects privacy; for unlawful discrimination, harassment, stalking, voyeurism, or intimidation; or to identify individuals through facial recognition. Storefront does not provide facial-recognition functionality and Customer must not attempt to create or enable it through the Services without Storefront’s written authorization.

13.5 Recordings and Evidence

Storefront does not guarantee that a recording will begin, continue, remain available, capture a particular event, be admissible as evidence, or satisfy a legal retention obligation. Customer must maintain independent systems where preservation is important.

14. Messaging and Communications

The Services may allow Customer and End Users to send or receive SMS, email, in-app messages, web messages, push notifications, voice messages, images, files, or future communication formats. Customer is the sender or initiator of communications sent on its behalf and is responsible for content, recipients, timing, consent, opt-outs, quiet hours, recordkeeping, and compliance with the Telephone Consumer Protection Act, CAN-SPAM Act, state laws, platform rules, and other applicable requirements.

Customer must not send spam, unlawful marketing, deceptive content, threats, harassment, malware, illegal material, or content that violates third-party rights. Storefront has no general duty to monitor communications and is not responsible for statements, threats, unlawful content, or conduct of Customer, Authorized Users, or End Users. Storefront may investigate, block, preserve, or report communications when reasonably necessary to enforce the Agreement, protect persons or systems, or comply with law.

Messages may be delayed, filtered, rejected, truncated, reformatted, misdirected, or undelivered because of carrier, provider, recipient, network, device, spam-filter, or configuration behavior. Storefront does not guarantee delivery, receipt, timing, identity, or preservation.

15. Analytics, Check-Ins, Location, and Estimates

The Services may collect or process check-ins, device identifiers, timestamps, location information, travel time, presence, sensor data, occupancy, line length, traffic, engagement, and other operational information. Customer is responsible for providing notices and obtaining consents required for these activities.

Estimated opening times, arrival times, wait times, queue lengths, occupancy, headcount, traffic, engagement, and similar Outputs are estimates only. They may be affected by incomplete data, GPS inaccuracies, device conditions, unusual travel, human behavior, third-party data, network delay, model limitations, and other factors.

Customer must not represent an estimate as guaranteed, use it as the sole basis for emergency, safety, employment, medical, or legal decisions, or rely on it where an error could cause material harm. Customer remains responsible for verifying actual operating status and conditions.

16. Third-Party Services

The Services may integrate with or depend on Third-Party Services, including Amazon Web Services, Stripe, Anthropic, Google and Apple services, mapping providers, websites, telecommunications providers, and other vendors identified on the Subprocessors page.

Customer authorizes Storefront to access and exchange Customer Data with connected Third-Party Services as necessary to perform Customer Instructions. Customer is responsible for obtaining and maintaining third-party accounts, credentials, permissions, subscriptions, and compliance with third-party terms.

Third-Party Services are not controlled by Storefront. Storefront is not responsible for their availability, security, accuracy, policies, acts, omissions, changes, fees, data practices, content moderation, account suspension, ranking, acceptance, rejection, display, or deletion. Storefront may add, replace, suspend, or discontinue a Third-Party Service or integration when reasonably necessary for security, compliance, functionality, cost, provider changes, or product development.

Any separate transaction between Customer and a third party is solely between them. Storefront is not a party to and does not guarantee third-party products, services, payments, refunds, warranties, or obligations.

17. Privacy and Data Processing

Storefront’s Privacy Policy explains how Storefront handles personal information. Privacy terms expressly included in an applicable Order also apply.

Customer determines the purposes and means of processing Customer Data except where Storefront independently determines processing for account administration, billing, security, fraud prevention, legal compliance, product analytics, or other purposes described in the Privacy Policy. Customer is responsible for responding to End User privacy requests where applicable.

Customer may use the Services in businesses serving children, including schools, childcare centers, camps, or youth programs, only if Customer has authority to do so and complies with applicable parental-consent, educational-privacy, child-protection, surveillance, and recordkeeping laws. The Services are not directed to children for creation of their own Storefront Accounts.

18. Security, Retention, and Backups

18.1 Security Program

Storefront will maintain commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Data in Storefront’s possession or control. No system is completely secure, and Storefront does not guarantee that unauthorized access, loss, corruption, or compromise will never occur.

18.2 Customer Security

Customer is responsible for endpoint security, local networks, physical access, credential management, role assignments, devices, third-party accounts, and Customer’s own copies and exports. Customer must use available security features and promptly install critical updates.

18.3 Retention

Storefront may retain Customer Data during the subscription term and for a commercially reasonable period afterward for service delivery, backup cycling, account administration, support, dispute resolution, security, fraud prevention, legal compliance, and legitimate business purposes. Retention periods may vary by data type, feature, plan, configuration, and legal obligation.

Storefront does not promise indefinite retention and is not Customer’s legal records custodian. Customer must export or separately preserve records that Customer is legally or operationally required to retain. Storefront may delete Customer Data after termination, expiration, inactivity, account closure, or the applicable retention period, subject to law and any applicable Order.

18.4 Backups and Recovery

Storefront may maintain backups for disaster recovery but does not guarantee restoration of any particular item or version. Backups may be overwritten or deleted on a rotating schedule. Customer is responsible for maintaining independent copies of critical information.

19. Acceptable Use

Customer will not, and will not permit any person to:

• use the Services unlawfully or to violate privacy, surveillance, communications, employment, consumer-protection, intellectual-property, child-protection, export, sanctions, or other laws;
• upload, publish, transmit, or store content that is unlawful, fraudulent, defamatory, obscene, exploitative, threatening, harassing, discriminatory, or infringing;
• send spam, deceptive communications, malware, phishing content, or unauthorized marketing;
• attempt unauthorized access, probe or test vulnerabilities without written authorization, bypass security or usage limits, interfere with service, or introduce malicious code;
• reverse engineer, decompile, disassemble, copy, frame, scrape, mirror, resell, sublicense, or create derivative works of the Services except as permitted by law or an Order;
• use the Services to develop or train a competing product through systematic extraction of features, interfaces, data, or Outputs;
• use facial recognition, biometric identification, covert surveillance, or audio recording contrary to law or these Terms;
• use the Services in weapons, critical infrastructure control, emergency dispatch, life support, or other high-risk systems without a signed agreement expressly authorizing that use;
• misrepresent an Output, estimate, status, or communication as verified or guaranteed when it is not; or
• assist another person in any prohibited activity.

Storefront may publish a separate Acceptable Use Policy. A violation of that policy is a violation of these Terms.

20. Fees, Billing, and Taxes

20.1 Fees

Customer will pay the fees and charges stated in each Order. Except as expressly stated in an Order, all commitments are non-cancelable and all fees are non-refundable, including fees for unused time, unused capacity, or early termination.

20.2 Payment Methods

Payments are processed through Stripe. Customer authorizes Storefront and Stripe to charge the designated payment method for all due amounts, including renewals, taxes, and approved purchases. Payment-card information may be handled directly by Stripe and not stored by Storefront.

20.3 Invoices and Disputes

Unless an Order states otherwise, invoices are due upon receipt. Customer must raise a good-faith billing dispute within thirty days after the charge or invoice and must pay undisputed amounts when due. Failure to dispute within that period waives the billing objection to the extent permitted by law.

20.4 Late Amounts

Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum lawful rate, plus reasonable collection costs. Storefront may suspend Services for overdue amounts after any notice required by the Order or law.

20.5 Taxes

Fees exclude sales, use, excise, value-added, gross receipts, withholding, and similar taxes. Customer is responsible for taxes arising from its purchases, except taxes based on Storefront’s net income. If Customer must withhold tax, Customer will gross up the payment so Storefront receives the amount it would have received absent withholding, unless prohibited by law.

21. Storefront Intellectual Property

Storefront and its licensors own all right, title, and interest in and to the Services, Storefront Devices’ software and design, Documentation, interfaces, workflows, models, algorithms, prompts, methods, inventions, trademarks, service marks, branding, Usage Data, de-identified data, and all improvements and derivative works.

Subject to Customer’s compliance with the Agreement and payment of fees, Storefront grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the applicable subscription term to access and use the purchased Services for Customer’s internal business operations and to permit Authorized Users to do so.

No rights are granted by implication. Customer may not use Storefront’s names, logos, or marks except under written brand guidelines or permission. Storefront may identify Customer by name and logo as a customer only with Customer’s permission, which may be withdrawn prospectively.

22. Customer License to Storefront

Customer grants Storefront and its Affiliates, contractors, subprocessors, and service providers a worldwide, non-exclusive, royalty-free license during the Agreement, and afterward as reasonably necessary for retention and legal obligations, to host, copy, use, process, transmit, reproduce, modify, adapt, format, display, publish, distribute, and create technical derivatives of Customer Data solely to:

• provide, operate, secure, support, and improve the Services;
• perform Customer Instructions and communicate with Connected Systems;
• prevent fraud, abuse, and security incidents;
• comply with law and enforce the Agreement; and
• create aggregated or de-identified data as permitted by the Agreement.

Customer represents that it has all rights necessary to grant this license. The license does not transfer ownership of Customer Data to Storefront.

23. Feedback, Ideas, and Beta Services

If Customer or an Authorized User provides suggestions, ideas, enhancement requests, recommendations, designs, concepts, corrections, or other feedback concerning the Services (“Feedback”), Customer irrevocably assigns to Storefront all right, title, and interest in the Feedback, including intellectual-property rights, and waives moral rights to the extent permitted by law. Storefront may use and commercialize Feedback without restriction, attribution, or compensation.

Pre-release, beta, experimental, preview, pilot, early-access, and evaluation features may be incomplete, unstable, changed, or discontinued at any time. They are provided “as is,” may have reduced security, privacy, support, retention, or availability characteristics, and should not be used for production or critical data unless Storefront expressly approves that use.

24. Confidentiality

“Confidential Information” means nonpublic information disclosed by one party that is marked confidential or reasonably should be understood as confidential given its nature and the circumstances. Customer Data is Customer Confidential Information. Nonpublic Services, product plans, security information, pricing, source code, and technical materials are Storefront Confidential Information.

The receiving party will use Confidential Information only to perform or exercise rights under the Agreement, protect it with at least reasonable care, and disclose it only to personnel, Affiliates, contractors, advisers, and providers who need to know and are bound by confidentiality obligations.

Confidential Information excludes information that the receiving party can document: (a) is publicly available without breach; (b) was already lawfully known without restriction; (c) is received lawfully from another source without duty; or (d) is independently developed without use of the disclosing party’s Confidential Information.

A receiving party may disclose Confidential Information when legally required, provided it gives advance notice where legally permitted and reasonable assistance at the disclosing party’s expense. Each party may seek injunctive relief for actual or threatened misuse.

25. Suspension and Service Protection

Storefront may suspend, restrict, disable, remove, quarantine, or refuse access, content, communications, integrations, devices, or features when Storefront reasonably believes action is necessary to:

• address a security incident, vulnerability, fraud, abuse, or threat;
• prevent harm to persons, property, Storefront, Customer, End Users, or Third-Party Services;
• comply with law, court order, governmental request, sanctions, or provider requirements;
• respond to nonpayment, excessive use, or material breach;
• investigate disputed authority or unauthorized access;
• preserve evidence or records;
• protect the integrity, availability, reputation, or lawful operation of the Services; or
• avoid material legal, operational, or financial risk.

Where practicable, Storefront will provide notice and an opportunity to cure or restore access. Storefront is not liable for a good-faith suspension permitted by this section.

26. Term and Termination

26.1 Term

The Agreement begins when Customer first accepts it and continues while any Order or Account remains active.

26.2 Termination for Breach

Either party may terminate an affected Order for material breach if the breach remains uncured thirty days after written notice. Storefront may terminate immediately for unlawful use, severe security risk, infringement, repeated acceptable-use violations, insolvency, cessation of business, or a breach that cannot reasonably be cured.

26.3 Effect

Upon termination, Customer’s right to use the terminated Services ends and all unpaid amounts become due. Except where an Order expressly provides otherwise, termination does not entitle Customer to a refund. Customer must return Storefront-owned equipment and stop using Storefront Confidential Information.

26.4 Data Export

Before termination or within any export period Storefront makes available, Customer should retrieve needed Customer Data. Storefront may delete data after the applicable retention period. Storefront is not obligated to retain or provide data after deletion.

26.5 Survival

Provisions that by their nature should survive will survive, including payment obligations, ownership, licenses necessary for wind-down or retention, confidentiality, disclaimers, limitations of liability, indemnification, dispute resolution, and general provisions.

27. Limited Warranty and Disclaimers

Storefront warrants that paid Services will be performed in a professional and workmanlike manner. Customer must notify Storefront of an alleged breach within thirty days after discovery. Customer’s exclusive remedy is re-performance of the affected Service or, if Storefront cannot materially cure, termination of the affected Service and a prorated refund of prepaid fees for the unused portion of the affected current subscription period.

Except for the express warranty above, and to the fullest extent permitted by law, the Services, Storefront Devices, Outputs, estimates, communications, integrations, recordings, storage, backups, beta services, support, and all related materials are provided “as is” and “as available.” Storefront disclaims all express, implied, statutory, and other warranties, including merchantability, fitness for a particular purpose, title, noninfringement, quiet enjoyment, accuracy, availability, security, reliability, compatibility, and results.

Storefront does not warrant that the Services will be uninterrupted, error-free, immune from unauthorized access, compatible with every system, accepted or displayed by a Third-Party Service, capable of preserving any particular data, or suitable for safety-critical, legal, regulatory, evidentiary, or professional purposes.

28. Limitation of Liability

To the fullest extent permitted by law, neither party nor its Affiliates, licensors, or providers will be liable for any indirect, incidental, special, consequential, exemplary, enhanced, or punitive damages; loss of profits, revenue, goodwill, business, contracts, opportunities, anticipated savings, or reputation; business interruption; cost of substitute services; or loss, corruption, disclosure, or restoration of data, even if advised of the possibility and regardless of the theory of liability.

Except for excluded claims, each party’s total aggregate liability arising out of or relating to the Agreement will not exceed the total fees paid or payable by Customer to Storefront for the affected Services during the twelve months immediately preceding the first event giving rise to the claim.

“Excluded Claims” means: (a) Customer’s payment obligations; (b) Customer’s infringement or misappropriation of Storefront intellectual property; (c) Customer’s indemnification obligations; (d) either party’s fraud, gross negligence, or willful misconduct; and (e) liability that cannot lawfully be limited. Excluded Claims are not subject to the general cap, except that Storefront’s liability for data-protection obligations will not exceed two times the general cap unless prohibited by applicable law.

The limitations apply to the maximum extent permitted even if a remedy fails of its essential purpose. The parties agree that fees reflect this allocation of risk and that Storefront would not provide the Services on the same economic terms without these limitations.

29. Indemnification

29.1 Customer Indemnity

Customer will defend, indemnify, and hold harmless Storefront, its Affiliates, and their officers, directors, employees, contractors, licensors, and providers from third-party claims, demands, investigations, proceedings, damages, judgments, settlements, penalties, fines, losses, costs, and reasonable attorneys’ fees arising from or relating to:

• Customer Data, Customer Instructions, Customer’s business, products, services, locations, or representations;
• Customer’s or an Authorized User’s violation of the Agreement or law;
• publishing, communications, recordings, surveillance, audio, video, check-ins, location tracking, analytics, automation, or AI Features configured or used by Customer;
• failure to obtain notices, permissions, consents, or lawful bases;
• acts or omissions of Authorized Users, End Users, Customer personnel, or persons using Customer’s Account;
• injury, property damage, employment claims, discrimination, consumer claims, or regulatory claims connected with Customer’s use of the Services; or
• infringement, misappropriation, or violation of third-party rights by Customer Data or Customer’s use of the Services.

29.2 Storefront IP Indemnity

Storefront will defend Customer against a third-party claim that Customer’s authorized use of the unmodified paid Services infringes a United States patent, copyright, or trademark and will pay damages finally awarded or settlements approved by Storefront. Storefront may obtain rights, modify or replace the affected Service, or terminate it and refund prepaid fees for the unused affected period.

Storefront has no obligation for claims arising from Customer Data; Customer or third-party modifications; combinations not supplied by Storefront; continued use after notice; use outside the Documentation or Agreement; free, beta, or trial Services; or compliance with Customer Instructions.

29.3 Procedure

The indemnified party must promptly notify the indemnifying party, provide reasonable cooperation at the indemnifying party’s expense, and allow control of the defense and settlement. A settlement may not admit fault by or impose a nonmonetary obligation on the indemnified party without its consent, not to be unreasonably withheld.

30. Claims, Notice, and Limitations Period

Before initiating arbitration, a party must send a written notice describing the dispute, relevant facts, requested relief, and a good-faith settlement proposal. Notices to Storefront must be sent by certified mail or nationally recognized overnight courier to Storefront Labs, LLC, 1642 Burgos Dr, Sarasota, FL 34238, with a copy by email to hello@storefrontworks.com. Storefront may send notice to Customer’s legal contact or Account administrator.

The parties will attempt in good faith to resolve the dispute through at least one conference between representatives with settlement authority. The conference may occur by telephone or videoconference and must take place within forty-five days after receipt of notice unless the parties agree otherwise.

To the fullest extent permitted by law, any claim arising out of or relating to the Agreement or Services must be commenced within one year after the claimant knew or reasonably should have known of the facts giving rise to the claim. Otherwise, the claim is permanently barred. This period is tolled during the required informal resolution process.

31. Binding Arbitration and Class-Action Waiver

31.1 Agreement to Arbitrate

Except for the matters expressly excluded below, any dispute, claim, or controversy arising out of or relating to the Agreement, the Services, Customer’s relationship with Storefront, or the interpretation, applicability, enforceability, formation, or termination of the Agreement will be resolved by final and binding arbitration rather than in court.

31.2 Federal Arbitration Act

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. To the extent state arbitration law applies and is not preempted, the Florida Arbitration Code applies.

31.3 Administrator and Rules

Arbitration will be administered by the American Arbitration Association (“AAA”) under its then-current Commercial Arbitration Rules and Mediation Procedures, as modified by this section. If AAA is unavailable or unwilling to administer the matter, the parties will select another nationally recognized provider, or a court of competent jurisdiction in Sarasota County, Florida will appoint one.

31.4 Place, Format, and Arbitrator

The arbitration will be conducted by one neutral arbitrator. Unless the parties agree otherwise, the legal seat will be Sarasota County, Florida. Hearings may occur by videoconference, telephone, document submission, or in person as the arbitrator determines appropriate. The arbitration will be conducted in English.

31.5 Authority and Relief

The arbitrator may award any individual remedy available in court that is consistent with the Agreement but may not award relief for or against anyone who is not a party to the arbitration. The arbitrator will issue a reasoned written award. Judgment may be entered in any court with jurisdiction.

31.6 Excluded Matters

Either party may bring an individual action in small-claims court if the claim qualifies and remains individual. Either party may seek temporary, preliminary, or emergency injunctive relief in court to protect intellectual property, Confidential Information, security, systems, or the effectiveness of arbitration. Seeking such relief does not waive arbitration.

31.7 Class and Representative Action Waiver

Disputes must be brought only in an individual capacity. Neither party may bring or participate in a class, collective, consolidated, mass, coordinated, private-attorney-general, or representative action or arbitration. The arbitrator may not consolidate claims of different persons or preside over any form of representative proceeding without the written consent of all parties.

31.8 Jury Trial Waiver

To the fullest extent permitted by law, each party knowingly and voluntarily waives any right to a trial by jury for any dispute not subject to arbitration.

31.9 Fees

AAA fees and arbitrator compensation will be allocated under the applicable AAA rules, except the arbitrator may reallocate fees in the final award as permitted by law or rule. Each party will initially bear its own attorneys’ fees and costs unless a statute or the Agreement authorizes an award.

31.10 Confidentiality

The parties will keep the arbitration, submissions, evidence, hearing, and award confidential except as needed to conduct the proceeding, enforce an award, comply with law, or consult advisers bound by confidentiality.

31.11 Severability

If any portion of this arbitration section is unenforceable, it will be severed or modified to the minimum extent necessary. If the class-action waiver is found unenforceable for a particular claim or request for relief, that claim or request will proceed in court after all arbitrable matters are resolved.

32. Governing Law and Judicial Venue

The Agreement and all disputes are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For matters permitted to proceed in court, the state courts located in Sarasota County, Florida and the United States District Court with jurisdiction over Sarasota County have exclusive jurisdiction and venue. Each party irrevocably submits to those courts and waives objections based on venue or inconvenient forum.

33. Changes to Services and Terms

33.1 Service Changes

Storefront may improve, update, redesign, replace, add, remove, suspend, or discontinue features, interfaces, providers, integrations, models, algorithms, and devices. Storefront may make changes without notice when necessary for security, legal compliance, third-party requirements, or prevention of harm.

If Storefront materially reduces paid core functionality during a current subscription term and does not provide substantially comparable functionality, Customer may notify Storefront within thirty days. If Storefront does not cure within a reasonable period, Customer’s exclusive remedy is termination of the materially affected Service and a prorated refund of prepaid fees for the unused affected period.

33.2 Changes to Terms

Storefront may update these Terms prospectively. Storefront will post the revised Terms and update the effective date. For material changes, Storefront will provide reasonable notice through the Services, email, or another appropriate method. Changes take effect on the stated date. Continued use after that date constitutes acceptance, except where an executed Order requires a signed amendment.

34. General Provisions

Notices. Operational notices may be delivered electronically through the Services or to Account contacts. Legal notices must be delivered as specified in Section 30.

Assignment. Customer may not assign or transfer the Agreement without Storefront’s prior written consent. Storefront may assign it to an Affiliate or in connection with a merger, reorganization, financing, change of control, or sale of all or substantially all relevant assets. Any prohibited assignment is void.

Subcontractors. Storefront may use Affiliates, contractors, subprocessors, and service providers to perform the Services and remains responsible for their performance to the extent required by the Agreement.

Force Majeure. Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, severe weather, fire, epidemic, war, terrorism, civil unrest, labor disputes, utility or network failures, cyberattacks, governmental action, supply shortages, or third-party-provider failures. This does not excuse payment obligations.

Independent Contractors. The parties are independent contractors. The Agreement does not create a partnership, fiduciary relationship, employment relationship, franchise, joint venture, or legal agency, except the limited technical authorization in Section 7.

Export and Sanctions. Customer will comply with applicable export-control, import, and sanctions laws and will not permit access by prohibited persons or from prohibited territories.

Anti-Corruption. Each party will comply with applicable anti-bribery and anti-corruption laws and will not offer or accept improper payments in connection with the Agreement.

Government Use. The Services are commercial products developed at private expense. Government users receive only the rights granted under the Agreement and applicable procurement law.

No Third-Party Beneficiaries. Except for indemnified parties and Storefront licensors or providers where expressly stated, the Agreement creates no third-party beneficiary rights.

Publicity. Neither party may issue a press release naming the other without consent, except as legally required. Storefront may include Customer in a non-prominent customer list only with Customer’s permission.

Electronic Signatures. Electronic acceptance, signatures, records, and notices have the same effect as originals to the fullest extent permitted by law.

Order of Precedence. An executed Order controls over these Terms only for a direct conflict. Purchase orders and Customer procurement terms are for administrative convenience only and do not modify the Agreement unless Storefront expressly signs them.

Entire Agreement. The Agreement is the entire agreement concerning the Services and supersedes prior or contemporaneous proposals, communications, representations, and agreements on that subject.

Severability and Reformation. If a provision is unenforceable, it will be enforced to the maximum lawful extent and modified or severed as necessary without affecting the remainder.

Waiver. A waiver must be in writing and applies only to the specific instance. Delay or failure to enforce a right is not a waiver.

Interpretation. “Including” means “including without limitation.” Singular includes plural and vice versa. Headings are for convenience. The Agreement will not be construed against a party as drafter.

Counterparts. Orders and amendments may be executed in counterparts and electronically, each deemed an original and together one instrument.

35. Contact Information