1. Purpose and Scope
This Customer Data Request Policy explains how Storefront Labs, LLC (“Storefront”) receives, verifies, evaluates, and responds to requests concerning access, correction, deletion, export, restriction, objection, or other privacy rights involving personal information.
This Policy applies to requests submitted by individuals, customers, business contacts, authorized agents, and other persons where applicable law provides a relevant right.
2. Relationship to Other Documents
If this Policy conflicts with the Terms of Use regarding privacy-rights requests, this Policy controls solely for that subject matter unless an executed Order states otherwise.
3. Controller and Processor Roles
For information Storefront collects and controls for its own business purposes, Storefront may respond directly to a verified request.
Where Storefront processes personal information solely on behalf of a business customer, the business customer generally acts as controller or business and Storefront generally acts as processor or service provider.
In those circumstances, Storefront may refer the requester to the applicable business customer, notify the business customer, assist that customer, or take another action required by law or an applicable Order.
4. Types of Requests
| Request Type | Description |
|---|---|
| Access | Request confirmation, a summary, or a copy of eligible personal information. |
| Correction | Request correction of inaccurate or incomplete personal information. |
| Deletion | Request deletion of eligible personal information where applicable law provides that right. |
| Export or Portability | Request eligible information in a commonly used format where required by law. |
| Restriction or Objection | Request limits on certain processing where applicable law provides such rights. |
| Opt-Out | Request an opt-out from certain sales, sharing, targeted advertising, or marketing where applicable. |
| Appeal | Request review of a prior decision where applicable law provides an appeal right. |
5. How to Submit a Request
Requests may be submitted by email to hello@storefrontworks.com.
A request should include the requester’s name, associated account or contact information, requested action, relevant Storefront product or business customer, and information reasonably necessary to locate the records.
Requesters should not send passwords, complete payment-card numbers, government identification numbers, or unnecessary sensitive information in an initial email.
6. Identity Verification
Storefront may take reasonable steps to verify identity and authority before fulfilling a request. Verification requirements may vary based on the sensitivity of the information, nature of the action, risk of unauthorized disclosure or deletion, information associated with the account, and applicable law.
Storefront may decline a request if identity or authority cannot be verified to a reasonable degree of certainty.
7. Authorized Agents
Where permitted by law, an authorized agent may submit a request on behalf of another individual. Storefront may require written authorization, verification of the agent, verification of the individual, and direct confirmation from the individual.
8. Review and Response Process
Storefront may acknowledge receipt, verify identity and authority, determine Storefront’s role and applicable law, search relevant systems, coordinate with a business customer, apply lawful exceptions, provide the requested action, and explain a denial or partial denial where required.
9. Response Timing
Storefront will respond within the period required by applicable law or, where no statutory deadline applies, within a commercially reasonable period.
Where permitted, Storefront may extend the response period due to complexity, request volume, verification, third-party dependencies, legal review, or coordination with a business customer. Where required, Storefront will notify the requester of an extension and the reason.
10. Limitations and Exceptions
Examples include information retained for security, fraud prevention, billing, tax, accounting, litigation, legal holds, contract enforcement, confidentiality, privilege, third-party rights, backup rotation, de-identification, or other lawful purposes.
Storefront may also decline requests that are manifestly unfounded, excessive, repetitive, technically infeasible, or outside the scope of applicable law.
11. Appeals
If Storefront denies a request and applicable law provides an appeal right, the requester may submit an appeal to hello@storefrontworks.com, identifying the original request, the decision, and the reason for reconsideration.
12. Request Records
Storefront may retain records of requests, verification, correspondence, decisions, disclosures, deletions, appeals, and related actions for a reasonable period to demonstrate compliance, prevent fraud, resolve disputes, and protect legal rights.
13. Changes to This Policy
Storefront may update this Policy prospectively as laws, products, systems, and operational practices evolve. The current version will be identified by its effective date.
14. Contact Information
Storefront Labs, LLC
1642 Burgos Dr
Sarasota, FL 34238
United States
Email: hello@storefrontworks.com
Website: www.storefrontworks.com
Last Updated: August 26, 2026