This Electronic Communications and Messaging Consent Policy (“Messaging Policy”) applies to email, SMS, MMS, push notifications, in-app messages, web messages, alerts, reminders, automated communications, and related electronic messages sent or received through services provided by Storefront Labs, LLC (“Storefront”).
This Messaging Policy supplements the Storefront Terms of Use, Privacy Policy, Acceptable Use Policy, and applicable customer agreements.
2. Electronic Communications Consent
By creating an account, using the Services, providing contact information, enabling notifications, or communicating electronically with Storefront, you consent to receive agreements, notices, disclosures, receipts, billing communications, security alerts, service announcements, support responses, and other legally required or operational communications electronically.
You agree that electronic records and signatures satisfy legal requirements that communications be in writing, to the extent permitted by law.
Paper copies. You may request a paper copy of certain legally required communications, but reasonable printing or delivery charges may apply where permitted by law.
3. Delivery Methods
Storefront may communicate through:
email;
SMS or MMS;
push notifications;
in-app or web notices;
account dashboards;
telephone or voicemail;
postal mail; or
other electronic channels associated with the account.
You are responsible for keeping contact information current and for maintaining access to the communication channels associated with your account.
4. Customer-Directed Messages
Business customers may use Storefront to send, receive, route, store, or manage messages involving their own customers, visitors, employees, contractors, or other recipients.
The business customer—not Storefront—determines the recipients, content, purpose, timing, frequency, and legal basis for those messages.
Storefront acts as a communications technology provider and does not independently verify whether each customer-directed message is lawful, accurate, appropriate, or authorized.
5. Consent and Lawful Basis
Customers must obtain and maintain all legally required consent, authorization, opt-in, lawful basis, notice, and documentation before sending messages through Storefront.
Customers are responsible for complying with laws governing:
commercial email;
telephone and text-message marketing;
automated dialing and prerecorded messages;
consumer protection;
privacy and data protection;
employment and workplace communications;
healthcare, education, financial, or other regulated communications; and
children and minors.
6. Marketing Communications
Marketing messages must be sent only to recipients for whom the sender has a valid legal basis or required consent.
Marketing messages must accurately identify the sender, avoid deceptive subject lines or content, include required disclosures, and provide a clear method to opt out.
Storefront may use its own contact information to send marketing communications about products, events, features, or services where permitted by law. Recipients may unsubscribe from those marketing communications without affecting transactional or service messages.
7. Transactional and Service Messages
Transactional and service communications may include:
account verification and authentication messages;
password resets and security alerts;
receipts, invoices, billing notices, and payment confirmations;
service announcements and operational notices;
support and customer-service communications;
appointment, reservation, wait-time, check-in, or status messages;
device, integration, publication, or automation alerts; and
legally required notices.
Opting out of marketing does not prevent Storefront or a business customer from sending necessary transactional or service communications.
8. SMS and Mobile Messaging
Storefront uses SMS or MMS only for transactional or operational communications, such as account, security, service, or support messages. Storefront does not currently send promotional or marketing text messages.
Message and data rates may apply. Message frequency varies based on account activity and service events.
Carriers are not liable for delayed or undelivered messages. Delivery depends on carrier networks, number validity, device settings, spam filtering, regional restrictions, and telecommunications providers.
No emergency use. SMS, push, or in-app messaging must not be used as the sole method for emergency, life-safety, medical, security, or time-critical communications.
9. Email Communications
Email communications may be delivered through Storefront’s email-service providers.
Delivery may be affected by spam filters, recipient settings, mailbox capacity, domain reputation, authentication records, blocklists, provider policies, or inaccurate addresses.
Customers must maintain appropriate sender authentication, recipient consent, suppression lists, and content practices where applicable.
10. Push and In-App Notifications
Push and in-app notifications depend on device permissions, operating-system settings, application status, internet connectivity, and third-party notification services.
Users may manage push permissions through device settings. Disabling push notifications may prevent timely receipt of operational alerts.
11. Opt-Out and Unsubscribe
Customers must promptly honor valid opt-out, unsubscribe, do-not-contact, revocation, and suppression requests.
Customers may not:
require recipients to pay to opt out;
send marketing messages after a valid opt-out;
evade suppression lists by switching accounts, numbers, domains, or providers;
mischaracterize marketing as transactional; or
make opt-out procedures unreasonably difficult.
Storefront may automatically process standard opt-out keywords, unsubscribe links, suppression events, spam complaints, or provider blocks.
12. Consent Records
Customers should maintain records sufficient to demonstrate consent or lawful authority, including:
Record
Examples
Recipient identity
Email address, telephone number, account, or other recipient identifier.
Consent source
Web form, paper form, checkout, account registration, verbal consent, or imported record.
Consent language
The disclosure or authorization presented when consent was obtained.
Date and time
Timestamp and time zone.
Context
Business, location, campaign, purpose, or communication category.
Revocation
Opt-out date, method, and suppression status.
Storefront may retain certain consent, delivery, bounce, complaint, and opt-out records for a reasonable period, but customers remain responsible for maintaining legally sufficient records.
13. Message Content and Conduct
Messages sent through Storefront may not:
be unlawful, fraudulent, deceptive, threatening, harassing, defamatory, or abusive;
promote violence, exploitation, illegal activity, or discrimination;
contain malware, phishing links, credential-harvesting tools, or malicious code;
infringe intellectual-property, privacy, publicity, or contractual rights;
misrepresent the sender, business, offer, pricing, availability, or purpose;
include content prohibited by carriers, platforms, or providers; or
violate Storefront’s Acceptable Use Policy.
14. Delivery and Storage Limitations
Messages may be delayed, blocked, filtered, rejected, duplicated, truncated, reformatted, or undelivered due to technical issues, carrier rules, provider policies, recipient settings, platform limitations, network conditions, content filtering, or inaccurate information.
Storefront does not guarantee delivery, timing, order, readability, receipt, retention, or indefinite storage.
Customers should preserve communications needed for legal, safety, employment, regulatory, or evidentiary purposes.
15. Third-Party Providers
Storefront may use telecommunications carriers, email providers, push-notification services, cloud providers, anti-abuse vendors, and other third parties to deliver or process messages.
Third-party providers may impose content restrictions, throughput limits, registration requirements, sender-verification rules, fees, blocking, filtering, and suspension.
Customers must comply with applicable third-party requirements.
16. Security and Fraud Prevention
Storefront may use authentication, sender verification, rate limits, content filtering, spam detection, fraud monitoring, suppression lists, complaint monitoring, logging, and other safeguards.
Storefront may suspend or restrict messaging activity where reasonably necessary to address spam, fraud, abuse, security, legal, carrier, or provider risk.
17. Children and Sensitive Recipients
Messages directed to children, students, patients, employees, or other sensitive groups may be subject to additional consent, privacy, content, and recordkeeping requirements.
Customers are responsible for obtaining parental, guardian, institutional, or other legally required authorization and for avoiding inappropriate targeting or profiling.
18. Enforcement
Storefront may investigate suspected violations and may:
block or suppress recipients, numbers, domains, senders, templates, or campaigns;
limit message volume or throughput;
require proof of consent;
disable messaging features;
suspend or terminate accounts;
preserve relevant records; or
report unlawful conduct where permitted or required.
19. Changes to This Policy
Storefront may update this Messaging Policy as communication channels, providers, laws, and industry requirements evolve. The current version will be identified by its effective date.
20. Contact Information
Storefront Labs, LLC
1642 Burgos Dr
Sarasota, FL 34238
United States