Terms of Use

1. Agreement and Acceptance

These Terms of Use (“Terms”) are a binding agreement between Storefront Labs, LLC (“Storefront,” “we,” “us,” or “our”) and the business, organization, or person that accesses or uses the Services (“Customer” or “you”).

By signing or accepting an Order, creating an account, clicking a button or checking a box indicating acceptance, activating or registering hardware, downloading or installing an application, obtaining credentials, or accessing or using any Service, you:

• confirm that you have reviewed and agree to this Agreement;
• consent to contracting and receiving records electronically;
• intend your electronic action to constitute your signature; and
• represent that you have authority to bind the Customer.

Agreement hierarchy. The Business Terms control for paying business customers. The Mobile Application EULA controls use of the Storefront Business Manager and Places mobile applications. These Terms apply generally except where a more-specific applicable agreement expressly controls.

Anyone who does not agree must not access, activate, install, or use the Services.

2. Definitions

3. Eligibility and Authority

The Services are intended primarily for businesses and authorized adult users. You represent that you are at least eighteen years old, have legal capacity, and have authority to accept the Agreement for Customer.

If Customer is a government entity, school, childcare provider, regulated organization, or other entity subject to special requirements, Customer is responsible for determining whether the Services are appropriate and for obtaining any required approvals.

4. Services

Storefront provides business-management software, including the Storefront Business Manager and Places applications, connected signs and devices, status and hours publishing, messaging, check-in, location and ETA features, analytics, AI-assisted features, integrations, and related services.

Features, limits, technical requirements, and availability may vary by plan, location, device, region, provider, and configuration. Storefront may improve, modify, replace, or discontinue features prospectively, subject to an applicable Order and law.

5. Accounts and Authorized Users

Customer is responsible for:

• accurate and current account, billing, and contact information;
• all Authorized Users and administrators;
• credential, token, and device security;
• permissions, roles, integrations, devices, and configurations;
• removing access promptly when authorization ends; and
• all activity conducted through Customer’s accounts, credentials, devices, or integrations.

Customer must notify Storefront promptly of suspected unauthorized access or compromise.

6. Orders and Order of Precedence

Each Order may identify subscriptions, hardware, locations, users, devices, limits, usage, fees, service levels, implementation, and supplemental terms.

In the event of a direct conflict, the following order of precedence applies unless an executed document expressly states otherwise:

1. an executed amendment or negotiated Order;
2. the Business Terms, for paying business customers;
3. the Mobile Application EULA, for use of the Storefront Business Manager and Places mobile applications;
4. the Hardware Warranty and Connected Device Terms, solely for hardware matters;
5. these Terms, where a more-specific applicable agreement does not control; and
6. other incorporated policies.

A purchase order or Customer form does not modify the Agreement, and any additional or conflicting terms in it are rejected unless Storefront expressly agrees in a signed writing.

7. Subscriptions, Automatic Renewal, and Cancellation

Unless an Order states otherwise, subscriptions automatically renew for successive periods equal to the then-current subscription period, and Storefront may charge the authorized payment method at the then-current rates.

Cancellation normally takes effect at the end of the current paid term. Customer remains responsible for usage, non-cancelable commitments, hardware obligations, taxes, and all amounts incurred through the effective cancellation date.

8. Fees, Payments, and Taxes

Customer will pay all subscription fees, usage charges, hardware costs, shipping, taxes, third-party fees, and other amounts stated in an Order or pricing presented at purchase.

Customer authorizes Storefront and Stripe to store payment tokens and charge amounts due, including subscription renewals and taxes.

Except where an Order expressly states otherwise or applicable law requires, fees are non-cancelable and non-refundable. Overdue amounts may accrue lawful interest and collection costs.

9. Customer Data and Content

As between the parties, Customer retains ownership of Customer Data. Customer grants Storefront and its providers a worldwide, non-exclusive license to host, copy, process, analyze, transmit, reproduce, modify, display, publish, distribute, and otherwise use Customer Data as necessary to:

• provide and operate the Services;
• follow Customer instructions and configurations;
• secure, support, troubleshoot, and maintain the Services;
• comply with law and enforce the Agreement; and
• improve the Services using aggregated or de-identified information where permitted.

Customer represents that Customer Data and Storefront’s authorized processing do not violate law, contract, confidentiality, privacy, publicity, intellectual-property, or other third-party rights.

10. Third-Party Publishing and Integrations

Storefront may publish or synchronize information entered, approved, configured, or left unchanged by Customer—including default values—to customers, visitors, websites, Google, Apple, mapping providers, and other authorized platforms.

Customer is responsible for reviewing the accuracy and appropriateness of all information and for confirming whether third-party updates were accepted and displayed.

Storefront will use commercially reasonable efforts to transmit updates, monitor technical responses where available, and remediate identified failures. Storefront does not guarantee third-party acceptance, timing, ranking, display, accuracy, availability, retention, or transparency because third-party platforms, APIs, policies, and algorithms operate independently.

11. Messaging and Communications

The Services may store and relay messages involving businesses, customers, visitors, employees, contractors, or Authorized Users. Customer determines recipients, content, timing, and purpose and is responsible for consent, lawful basis, opt-outs, suppression lists, and compliance with communications laws.

Storefront does not guarantee delivery, timing, order, receipt, readability, or indefinite storage. Customer should independently retain communications needed for legal, employment, safety, or business purposes.

Storefront is not responsible for the nature or legality of messages sent by users or third parties, including violent threats, harassment, fraud, or objectionable content, but may investigate, preserve, block, or disclose messages where permitted or required.

12. Hardware and Connected Devices

Storefront-branded and Storefront-supplied signs, cameras, microphones, sensors, hubs, gateways, accessories, peripherals, firmware, and replacement equipment are governed by the Hardware Warranty and Connected Device Terms and applicable Order.

Customer is responsible for safe and code-compliant installation, power, connectivity, environmental conditions, physical security, maintenance, permissions, and lawful operation.

13. Cameras, Recording, and Sensors

If Customer adds, attaches, connects, or otherwise uses a camera, microphone, recorder, sensor, or other peripheral with Storefront hardware or Services, Customer is solely responsible for:

• lawful placement and operation;
• all required notices, signs, privacy policies, and consent;
• recording, wiretap, surveillance, employee-monitoring, biometric, accessibility, and children’s privacy compliance;
• retention, deletion, access controls, security, and responses to individual requests; and
• the decision to display or publish media publicly.

At Customer’s direction, Storefront may store, relay, display, publish, analyze, or transmit photos, video, audio, or sensor data to online platforms authorized by Customer. Storefront acts as a technology and software conduit and does not determine whether Customer’s filming, recording, monitoring, or publication is lawful in any jurisdiction.

Storefront may use media or sensor data to estimate headcount, occupancy, queue length, chair usage, customer presence, movement, and related operational information. Storefront is not obligated to pre-screen or remove objectionable or unlawful content but reserves the right to do so.

14. AI and Automated Features

Storefront may provide AI-assisted recommendations, generated content, automation, and estimated opening-time features, including outputs derived from location, routes, or driving information.

AI and automated outputs may be inaccurate, incomplete, delayed, biased, inconsistent, or unsuitable. Customer must review outputs before relying on or publishing them and maintain human oversight for consequential uses.

15. Acceptable Use

Customer and Authorized Users must comply with the Acceptable Use Policy. Prohibited conduct includes unlawful surveillance, fraud, spam, unauthorized access, security testing without permission, malware, infringement, harassment, discriminatory profiling, high-risk automated decisions, and interference with the Services.

16. Privacy and Data Processing

Storefront processes personal information as described in the Privacy Policy and any privacy terms expressly included in an applicable Order.

Customer is responsible for its own privacy notices, lawful bases, consents, retention decisions, data-subject responses, and legal compliance.

17. Security, Backups, and Availability

Storefront uses commercially reasonable administrative, technical, and physical safeguards, monitoring, backup processes, and operational practices.

No service, device, integration, backup, transmission, storage, AI output, or third-party platform is guaranteed to be secure, uninterrupted, accurate, available, or error-free.

18. Intellectual Property

Storefront and its licensors own the Services, software, source and object code, hardware designs, schemas, models, interfaces, documentation, workflows, trademarks, trade dress, and related intellectual property.

Subject to the Agreement, Storefront grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the subscription term to access and use the purchased Services for Customer’s internal business purposes.

19. Feedback

Customer assigns to Storefront all right, title, and interest in feedback, suggestions, ideas, corrections, designs, workflows, feature requests, and recommendations concerning Storefront products. Storefront may use them without restriction, attribution, approval, or compensation.

20. Confidentiality

Each party will protect the other party’s nonpublic business, technical, product, financial, security, pricing, customer, and contractual information using at least reasonable care and will use it only to perform or exercise rights under the Agreement.

Confidentiality obligations do not apply to information documented as lawfully public, previously known without restriction, independently developed, or lawfully received from a third party.

A party may disclose confidential information where legally required after providing notice where permitted and reasonably cooperating with protective efforts.

21. Beta Features

Beta, preview, pilot, experimental, trial, prototype, and early-access features are provided “as is,” may be changed or discontinued at any time, and are excluded from warranties, service levels, retention guarantees, and production commitments unless Storefront expressly agrees otherwise.

22. Disclaimers

To the fullest extent permitted by law, the Services are provided “as is,” “as available,” and “with all faults.” Storefront disclaims all express, implied, statutory, and other warranties, including merchantability, fitness for a particular purpose, title, noninfringement, accuracy, availability, security, compatibility, quiet enjoyment, and results.

Storefront does not warrant that the Services will satisfy Customer’s legal, regulatory, operational, safety, accessibility, or business requirements.

23. Limitation of Liability

To the fullest extent permitted by law, neither Storefront nor its affiliates, personnel, licensors, or providers will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages; lost profits, revenue, data, recordings, goodwill, business, or opportunity; business interruption; or third-party platform, API, provider, device, network, connectivity, or integration failures.

Except for liability that cannot lawfully be limited, Storefront’s total aggregate liability arising from the Agreement will not exceed the fees paid or payable by Customer to Storefront for the affected Services during the twelve months immediately preceding the first event giving rise to liability.

The limitations apply regardless of legal theory and even if a remedy fails of its essential purpose.

24. Indemnification

Customer will defend, indemnify, and hold harmless Storefront, its affiliates, personnel, licensors, and providers from third-party claims, damages, losses, fines, penalties, judgments, costs, and reasonable attorneys’ fees arising from:

• Customer Data or content;
• Customer’s or an Authorized User’s use of the Services;
• recording, filming, surveillance, tracking, publishing, or messaging practices;
• Customer’s products, locations, staff, visitors, or customers;
• violation of law or third-party rights; or
• breach of the Agreement.

Storefront will provide reasonable notice and cooperation. Customer may not settle a claim in a manner that admits fault by or imposes obligations on Storefront without Storefront’s written consent.

25. Suspension

Storefront may immediately suspend, throttle, restrict, or disable all or part of the Services where reasonably necessary to address nonpayment, breach, unlawful conduct, abuse, fraud, security risk, third-party provider demands, legal requirements, or material operational or reputational risk.

Where practicable, Storefront will provide notice and an opportunity to cure, but urgent action may be taken without advance notice.

26. Termination

Either party may terminate for material breach if the breach remains uncured thirty days after written notice, except where the breach is incapable of cure or immediate termination is permitted elsewhere in the Agreement.

Customer may terminate for convenience only as permitted by an Order or by canceling renewal in accordance with Section 7.

Upon termination, Customer must stop using the Services, return Storefront-owned hardware, and pay all amounts due. Sections concerning payment, ownership, confidentiality, disclaimers, liability, indemnification, disputes, and other provisions intended by their nature to survive will survive.

27. Notices

Legal notices to Storefront must be sent by email to hello@storefrontworks.com and by nationally recognized overnight courier or certified mail to:

Storefront Labs, LLC
1642 Burgos Dr
Sarasota, FL 34238
United States

Notices to Customer may be sent to the account administrator, billing contact, email address, in-product account, or postal address on file. Customer must keep contact information current.

28. Arbitration and Disputes

28.1 Informal Resolution

Before filing arbitration, a party must send a written notice describing the dispute and requested relief. The parties will attempt in good faith to resolve the dispute for at least thirty days.

28.2 Binding Individual Arbitration

Except for claims eligible for small-claims court and actions seeking temporary or preliminary injunctive relief for unauthorized access, misuse, or intellectual-property infringement, disputes arising from or relating to the Agreement will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable Commercial Arbitration Rules.

Arbitration will occur in Sarasota County, Florida, unless the parties agree to remote proceedings or another location. The Federal Arbitration Act governs the arbitration provision.

28.3 Class and Jury Waivers

Customer and Storefront waive trial by jury and agree that claims may be brought only in an individual capacity, not as a plaintiff or class member in a class, collective, consolidated, mass, or representative proceeding.

28.4 Opt-Out

Customer may opt out of this arbitration provision by sending written notice to Storefront at the notice address within thirty days after Customer first accepts these Terms. The notice must identify Customer and state that Customer opts out of arbitration. Opting out does not affect any other provision.

28.5 Severability

If the class-action waiver is found unenforceable for a particular claim or remedy, that claim or remedy will proceed in a court of competent jurisdiction after completion of arbitration for all arbitrable claims. Otherwise, unenforceable portions will be severed and the remainder enforced.

29. Changes to the Agreement

Storefront may update online policies prospectively to reflect changes in law, technology, providers, products, security, or business practices.

Storefront will provide notice of material changes where required by law or commercially reasonable. Changes do not retroactively modify an executed Order unless the Order permits the change or the parties agree.

Continued use after the stated effective date constitutes acceptance where permitted by law. If Customer does not agree to a material change, Customer must discontinue the affected Service and may cancel renewal in accordance with the Agreement.

30. General Terms

Florida law governs the Agreement, without regard to conflict-of-law rules. Subject to the arbitration provision, state and federal courts located in Sarasota County, Florida have exclusive jurisdiction.

The parties are independent contractors. The Agreement does not create an agency, partnership, joint venture, fiduciary, franchise, employment, or exclusive relationship.

Customer may not assign the Agreement without Storefront’s prior written consent. Storefront may assign it in connection with a merger, reorganization, financing, sale of assets, or similar transaction.

Neither party is liable for delay or failure caused by events outside reasonable control, except payment obligations.

If any provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions remain effective. Failure to enforce a provision is not a waiver.

The Agreement is the complete agreement concerning its subject matter and supersedes prior or contemporaneous proposals, statements, and understandings.

31. Contact Information

Storefront Labs, LLC
1642 Burgos Dr
Sarasota, FL 34238
United States

Email: hello@storefrontworks.com
Website: www.storefrontworks.com